Frequently Asked Questions page

QUESTIONS ABOUT THE PURCHASE

  • What payment methods do you accept?

For customers in Brazil, we currently accept Visa, Mastercard, Diners Club, Amex, and Discover credit cards. If you don't have a credit card, you can generate a payment slip (boleto) for payment.

  • I've never bought anything from this website. Is it safe?

We are proud to use highly advanced online security systems, protocols, and hosting, exactly the same ones used by major brands like Budweiser, Red Bull, Kylie Cosmetics, and Tesla Motors. When it comes to payment, we do not have any access to your credit card details. Payment is processed through Mercado Pago, which specializes in secure online payments.

  • Are you accessible? I'm afraid to buy and then not be able to contact you afterwards.

Yes, we are. We have clearly explained information about all processes related to purchase and delivery in various parts of the website, as well as a specialized and dedicated team to answer you within 48 business hours.

  • Can I use more than one discount coupon?

You can only use one discount coupon per purchase. But there is a way to combine discounts! If we are running a seasonal promotion and the products are already being shown with a discount, you can combine that with a discount field to get an even bigger discount.

  • How do I get free shipping?

If your order contains one of the products with "free shipping" in the description, all other products you choose will also have free shipping.

ORDER CHANGES

Changes to the order can be made before the products are shipped, which typically occurs 3 business days after purchase. If the products have already been shipped and the tracking code has been provided, they are no longer within our control and have already left our distribution center; therefore, we cannot change any aspect of the order.

  • I registered with the wrong email address. What do I do?

Just send us an email with the subject “Change details” including the correct email address, and we'll take care of it for you! It's important that it's an email address you access frequently, because that's where we'll send you order updates and exclusive offers!

  • Can you change the delivery address?

If the products haven't been shipped yet, we can still help! Just send us an email with the subject "Change details," and we'll process it urgently to change the address before the products are shipped. If you contact us only after the products have been shipped, we cannot make this change, as they are no longer within our control.

QUESTIONS ABOUT ORDER SHIPPING

  • What is the processing, preparation, and shipping time for the order?

Once we identify your payment, we begin preparing your order. The average time for shipping products and providing the tracking code is 3 to 10 business days, but this may vary during holidays and peak purchase periods.

  • How long does it take for me to be able to track my order?

The tracking code is provided and sent automatically as soon as the product is shipped, approximately 3 to 10 business days after purchase. The order can be tracked through our website. Track your order .

If you see the message "not found," don't worry! The postal service system takes 5 to 10 days for international tracking codes to appear. In that case, just wait and try again after a few days.

  • When will I receive my products?

Since the products are imported, it takes between 2 and 6 weeks for them to arrive at your address, however our average delivery time is 22 business days.

  • Is there any risk involved in shipping? How does your process work?

Delivery is safe and 100% guaranteed . Products are shipped from our distribution centers in Europe, the USA, and Asia. The initial leg of the journey is handled by a carrier in the country of origin, until it arrives in Brazil. The remainder is handled by the postal service.